Privacy Policy

Delta Construction Consultants Ltd

Tel: 07587 969 243

Email: admin@deltacc.co.uk

Information Collection and Use

Delta Construction Consultants Ltd is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Delta Construction Consultants Ltd collects information from our users at a number of different points depending on how you use and interact with our website.


We may use a number of different cookies on this website. For detailed cookie information please see our cookie policy.

Log File Analytics & Google Analytics

Our web server records IP addresses and writes these to log files that allow us to analyse visitor numbers on this website, track user’s movement around the website and from page to page, we use this information to see how visitors use and interact with our website.

Google Analytics is implemented on this website and collects various data points from visitors to the website. IP Addresses are used to distinguish visitor numbers to the website. Google Analytics will record the country you access this website from using your IP Address. Data gathered by Google Analytics allows us to analyse visitor numbers on this website, track user’s movement around the website and from page to page, we use this information see how visitors use and interact with our website. Google Analytics data is stored for a period of 26 months which allows us to build a year upon year picture of visitor numbers to our website.

Data gathered by Google Analytics may be stored outside of the European Union in line with its undertakings through the EU-US Privacy Shield Program. Further information can be found at https://policies.google.com/privacy/frameworks?hl=en&gl=de
You can find out more about Google’s position on privacy as regards its analytics service at https://support.google.com/analytics/answer/6004245?hl=en-GB

Contact Form & Email Submissions

If you submit an enquiry through our contact form or via email, that enquiry will be emailed to a mailbox monitored by employees of Delta Construction Consultants Ltd, the email is then stored securely on our email server which enables us to respond to your enquiry.

Your enquiry may be forwarded to one or multiple mailboxes within Delta Construction Consultants Ltd to ensure it is dealt with and acted upon by the apprioriate person. If you submit an enquiry through our contact form or via email a copy of that message will be stored on our web server and will be deleted after 14 days or once the enquiry is effectively dealt with.

SSL Encryption

This website utilises SSL encryption. Secure Sockets Layer (SSL) is a standard security technology for establishing an encrypted link between a server and a client, typically a web server (website) and a browser, or a mail server and a mail client (e.g., Outlook).

SSL allows sensitive information such as credit card numbers, social security numbers, and login credentials to be transmitted securely.

Website Backups

This website is backed up on a regular basis for security and disaster recovery purposes. The backups are stored securely with Dropbox. Dropbox may store these backups outside of the European Union in line with its undertakings through the EU-US Privacy Shield Program. Further information can be found at https://www.dropbox.com/privacy

Website backups will be stored for a maximum of 30 days before being deleted.

Services & Contracts

When you order a service with Delta Construction Consultants Ltd, the company or individual details provided to us will be entered in to our accounting system. The details entered are Company or Individual Name, Contact Name, Contact Address, Contact Email Address.

It is important to note that accounting records relating to orders for services placed with Delta Construction Consultants Ltd will be stored for a period in line with U.K. tax and accounting regulations. This period is set by the U.K. Government and is currently 6 years, or longer if the records show a transaction that covers more than one accounting period.

Links to other websites

This website contains links to other websites. Please be aware that Delta Construction Consultants Ltd is not responsible for the privacy practices of such other websites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects information. This privacy statement applies solely to information collected by this website.

Embedded content from other websites

Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on our website so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Cookie Policy

Cookies are small text files that are placed on your machine to help a website provide a better user experience.

This website does not currently use cookies. If we decide to change this in a future version of the website, we will post those changes on this page so our users are always aware of what cookies we use.

External Websites

This website may contain links to other sites. Please be aware that we are not responsible for the cookie policies of such other sites. We encourage our users to be aware when they leave our site and to read the cookie policies of each and every website that they visit. This cookie policy applies solely to this website.

Accessing & Updating Your Information

You have the right to access, update and delete your personal information. You retain all rights to your personal information and data and can access it at anytime. Delta Construction Consultants Ltd will take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal information.

It is important to note that as stated in our privacy policy, there may be times, due to legal and regulatory requirements, that we are unable to delete your personal information, particularly in relation to orders placed with us.

If you would like to access your personal data or know what data Delta Construction Consultants Ltd holds about you, please contact us using the details below:

Phone: 07587 969 243

Email: james.elliott@deltacc.co.uk

We aim to acknowledge data access requests within five working days of receipt. We aim to fully respond to access requests within 30 days.

Complaints Handling Policy

Delta Construction Consultants Ltd always aims to provide the highest quality of service and reach our aim of total customer  satisfaction and continuous improvement throughout our business. However, we recognise that even with diligence and integrity, mistakes can happen. It is therefore important that you can raise any issues or complaints, irrespective of the complexity or nature.
This policy explains how:

  1. You can raise a complaint about the Delta Construction Consultants Ltd; and
  2. How Delta Construction Consultants Ltd will deal with your complaint.

How to make a complaint
Initially, if you feel your complaint is not complex or serious, you can email matthew.denby@deltacc.co.uk or james.elliott@deltacc.co.uk who will then review your complaint and contact you via email or phone. If your complaint is deemed to be complex and serious, whether in your opinion or ours, we would require you to fill out our complaint form. See Appendix A.

What to expect
Complaints will be received and progressed during Delta Construction Consultants Ltd business working hours; 07:30 – 16:00 Monday to Friday.

Delta Construction Consultants Ltd will acknowledge your complaint within 5 workings days of receipt of the complaint.

Delta Construction Consultants Ltd will allocate a member of staff to deal with your complaint; known as your complaints officer. This process will allow a thorough investigation of the complaint. You may be contacted for further information or to elaborate on certain aspects of the complaint.

Delta Construction Consultants Ltd will respond to your compliant via email. This ensure you will get your response promptly and safely.
Delta Construction Consultants Ltd will typically provide a full response to your complaint within 15 business days of receipt of your complaint. Sometimes, depending on the complexity and seriousness of your complaint, the investigation may take longer and thus mean the response will be beyond the 15 business day timeframe. In this event your complaints officer will contact you to agree a revised timeframe.
You are entitled to contact your complaints officer if you are not satisfied with the outcome of the investigation. Your complaints officer will then review this and provide a response within 15 working days.
If you remain dissatisfied with the outcome of the investigation or how it was handled, you can:

  1. If your complaint refers to a consultancy service provided by Delta Construction Consultant Ltd mediation provides an alternative dispute resolution. Should this be the desired route both parties need to agree on the mediation provider.
  2. If your complaint refers to Registered Building Control Approver services contact the Building Safety Regulator through the Health and Safety Executive who can undertake their own investigation of the complaint inline with their standards and procedures.

Data Protection Policy

We may have to collect and use information about people with whom we work. This personal information must be handled and dealt with properly, however it is collected, recorded and used, and whether it be on paper, in computer records or recorded by any other means.

We regard the lawful and correct treatment of personal information as very important to our successful operation and to maintaining confidence between us and those with whom we carry out business. We will ensure that we treat personal information lawfully and correctly.

To this end we fully endorse and adhere to the principles of the General Data Protection Regulation (GDPR).

This policy applies to the processing of personal data in manual and electronic records kept by us in connection with our human resources function as described below. It also covers our response to any data breach and other rights under the GDPR.

This policy applies to the personal data of job applicants, existing and former employees, apprentices, volunteers, placement students, workers and self-employed contractors. These are referred to in this policy as relevant individuals.


“Personal data” is information that relates to an identifiable person who can be directly or indirectly identified from that information, for example, a person’s name, identification number, location, online identifier. It can also include pseudonymised data.

“Special categories of personal data” is data which relates to an individual’s health, sex life, sexual orientation, race, ethnic origin, political opinion, religion, and trade union membership. It also includes genetic and biometric data (where used for ID purposes).

“Criminal offence data” is data which relates to an individual’s criminal convictions and offences.

“Data processing” is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Data protection principles

Under GDPR, all personal data obtained and held by us must be processed according to a set of core principles. In accordance with these principles, we will ensure that:

  • Processing will be fair, lawful and transparent.
  • Data be collected for specific, explicit, and legitimate purposes.
  • Data collected will be adequate, relevant and limited to what is necessary for the purposes of processing.
  • Data will be kept accurate and up to date. Data which is found to be inaccurate will be rectified or erased without delay.
  • Data is not kept for longer than is necessary for its given purpose.
  • Data will be processed in a manner that ensures appropriate security of personal data including protection against unauthorised or unlawful processing, accidental loss, destruction or damage by using appropriate technical or organisation measures.
  • We will comply with the relevant GDPR procedures for international transferring of personal data.

Types of data held

We keep several categories of personal data on our employees in order to carry out effective and efficient processes. We keep this data in a personnel file relating to each employee and we also hold the data within our computer systems, for example, our holiday booking system.

Specifically, we hold the following types of data:

  • Personal details such as name, address, phone numbers.
  • Information gathered via the recruitment process such as that entered into a CV or included in a CV cover letter, references from former employers, details on your education and employment history etc.
  • Details relating to pay administration such as National Insurance numbers, bank account details and tax codes.
  • Medical or health information.

Information relating to your employment with us, including:

  • Job title and job descriptions.
  • Your salary.
  • Your wider terms and conditions of employment.
  • Details of formal and informal proceedings involving you such as letters of concern, disciplinary and grievance proceedings, your annual leave records, appraisal and performance information.
  • Internal and external training modules undertaken.

All of the above information is required for our processing activities. More information on those processing activities are included in our privacy notice for employees, which is available from your manager.

Employee rights

You have the following rights in relation to the personal data we hold on you:

  • The right to be informed about the data we hold on you and what we do with it.
  • The right of access to the data we hold on you. More information on this can be found in the section headed “Access to Data” below and in our separate policy on Subject Access Requests”.
  • The right for any inaccuracies in the data we hold on you, however they come to light, to be corrected. This is also known as ‘rectification’.
  • The right to have data deleted in certain circumstances. This is also known as ‘erasure’.
  • The right to restrict the processing of the data.
  • The right to transfer the data we hold on you to another party. This is also known as ‘portability’.
  • The right to object to the inclusion of any information.
  • The right to regulate any automated decision-making and profiling of personal data.

More information can be found on each of these rights in our separate policy on employee rights under GDPR.


In order to protect the personal data of relevant individuals, those within our business who must process data as part of their role have been made aware of our policies on data protection.

We have also appointed employees with responsibility for reviewing and auditing our data protection systems.

Lawful bases of processing

We acknowledge that processing may be only be carried out where a lawful basis for that processing exists and we have assigned a lawful basis against each processing activity.

Where no other lawful basis applies, we may seek to rely on the employee’s consent in order to process data.

However, we recognise the high standard attached to its use. We understand that consent must be freely given, specific, informed and unambiguous. Where consent is to be sought, we will do so on a specific and individual basis where appropriate. Employees will be given clear instructions on the desired processing activity, informed of the consequences of their consent and of their clear right to withdraw consent at any time.

Access to data

As stated above, employees have a right to access the personal data that we hold on them. To exercise this right, employees should make a Subject Access Request. We will comply with the request without delay, and within one month unless, in accordance with legislation, we decide that an extension is required. Those who make a request will be kept fully informed of any decision to extend the time limit.

No charge will be made for complying with a request unless the request is manifestly unfounded, excessive or repetitive, or unless a request is made for duplicate copies to be provided to parties other than the employee making the request. In these circumstances, a reasonable charge will be applied.

Further information on making a subject access request is contained in our Subject Access Request policy.

Data disclosures

The Company may be required to disclose certain data/information to any person. The circumstances leading to such disclosures include:

  • Any employee benefits operated by third parties.
  • Disabled individuals – whether any reasonable adjustments are required to assist them at work.
  • Individuals’ health data – to comply with health and safety or occupational health obligations towards the employee.
  • For Statutory Sick Pay purposes.
  • HR management and administration – to consider how an individual’s health affects his or her ability to do their job.
  • The smooth operation of any employee insurance policies or pension plans.
  • To assist law enforcement or a relevant authority to prevent or detect crime or prosecute offenders or to assess or collect any tax or duty.

These kinds of disclosures will only be made when strictly necessary for the purpose.

Data security

All our employees are aware that hard copy personal information should be kept in a locked filing cabinet, drawer, or safe.

Employees are aware of their roles and responsibilities when their role involves the processing of data. All employees are instructed to store files or written information of a confidential nature in a secure manner so that are only accessed by people who have a need and a right to access them and to ensure that screen locks are implemented on all PCs, laptops etc when unattended. No files or written information of a confidential nature are to be left where they can be read by unauthorised people.

Where data is computerised, it should be coded, encrypted or password protected both on a local hard drive and on a network drive that is regularly backed up. If a copy is kept on removable storage media, that media must itself be kept in a locked filing cabinet, drawer, or safe.

Employees must always use the passwords provided to access the computer system and not abuse them by passing them on to people who should not have them.

Personal data relating to employees should not be kept or transported on laptops, USB sticks, or similar devices, unless prior authorisation has been received. Where personal data is recorded on any such device it should be protected by:

  • Ensuring that data is recorded on such devices only where absolutely necessary.
  • Using an encrypted system — a folder should be created to store the files that need extra protection and all files created or moved to this folder should be automatically encrypted.
  • Ensuring that laptops or USB drives are not left where they can be stolen.

Failure to follow the Company’s rules on data security may be dealt with via the Company’s disciplinary procedure. Appropriate sanctions include dismissal with or without notice dependent on the severity of the failure.

Third party processing

Where we engage third parties to process data on our behalf, we will ensure, via a data processing agreement with the third party, that the third party takes such measures in order to maintain the Company’s commitment to protecting data.

International data transfer

The Company does not transfer personal data to any recipients outside of the UK.

Requirement to notify breaches

All data breaches will be recorded on our Data Breach Register. Where legally required, we will report a breach to the Information Commissioner within 72 hours of discovery. In addition, where legally required, we will inform the individual whose data was subject to breach.


New employees must read and understand the policies on data protection as part of their induction.

All employees receive training covering basic information about confidentiality, data protection and the actions to take upon identifying a potential data breach.

The nominated data controller/auditors/protection officers for the Company are trained appropriately in their roles under the GDPR.

All employees who need to use the computer system are trained to protect individuals’ private data, to ensure data security, and to understand the consequences to them as individuals and the Company of any potential lapses and breaches of the Company’s policies and procedures.


The Company keeps records of its processing activities including the purpose for the processing and retention periods in its HR Data Record. These records will be kept up to date so that they reflect current processing activities.

Data protection compliance

Our Data Protection Officers are:

Matthew Denby


James Elliott


Environmental Policy


Delta Construction Consultants Ltd (“the Company”) is committed to improving our environmental performance and implementing best practice to minimise the environmental impacts of our business operations.

We will also implement strategies that will reduce the impact of environmental risks on the Company. The document keeps senior management and employees informed about their environmental roles and responsibilities within our organisation.

Policy aims include:

  • Implement environmental actions within our organisation.
  • Monitor the environmental actions and improvements internally.
  • Demonstrate leadership by working sustainably with suppliers, communicating with customers and recommending industry-relevant environmental initiatives.


The Environmental Policy applies to all employees and suppliers, both full time and part time. The Policy will be shared with suppliers, partners and consultants to demonstrate and indicate best practice.


This Environmental Policy formalises our commitment to supporting the principles of environmental sustainability and recognises that a sustainable environment is central to the Company and the lives and work of our employees.

Internal and external framing

We are committed to accelerating the move to a sustainable, low carbon economy and to reduce and ultimately eliminate the impact to the environment from our operations.

Our commitment:

  • Promote responsibility for the environment within the Company and communicate and implement this policy at all levels within the workforce.
  • Assess the environmental impacts of our operations and set objectives and targets annually in order to improve our environmental performance. We will regularly review these targets.
  • Provide adequate resources to meet our commitment to this policy and the environment.
  • Comply with all relevant environmental legislation/regulation.
  • Define and communicate to management, employees and suppliers responsibilities so that all are aware of their individual obligations.
  • Ensure that all our policies and services are developed in a way that is complimentary to this policy.
  • Take into account environmental considerations in our procurement.
  • Encourage all partners and other key stakeholders to commit to improving environmental performance.
  • Reduce the Company’s use of energy, water and minimise waste by reduction, re-use and recycling methods where possible, whether employees are working in the office or from home.
  • Conscious consideration to the level of travel required and the mode of travel, encouraging lower carbon transportation options.
  • Ensure the correct level of ‘offsetting’ is in place to neutralise carbon emissions, but only as a last resort where we have been unable to avoid carbon intensive activities, operate more efficiently or replace or mitigate any residual emissions.

Additional actions:

  • Working with environmental specialists as required.
  • Preparing and promoting our environmental policy and action plan.
  • Setting up an Environmental Focus Group or Champion internally to encourage employees to make suggestions and decisions on operational practices.
  • Monitoring and reducing utilities consumption in office buildings and home working and measuring impact of supply chain and company travel.
  • Where appropriate, increasing recycling practices and optimising use of technological equipment.
  • Promoting, encouraging, and rewarding lower carbon travel choices.

As employers we will:

  • Share expectation of responsibility for the environment to our employees and suppliers.
  • Demonstrate clear commitment to the environment and lead by example, to ensure that the protection of the environment is promoted to all employees.

Our employees will:

  • Be familiar with the environment impact and requirements relevant to their own role and activities and take responsibility for their own impact on the environment.

Our suppliers will:

  • Provide their own environmental policies to the Company to demonstrate their carbon footprint and carbon reduction targets, where possible
  • Work in collaboration where possible to reduce the overall environmental impact of the supply chain.
  • Communicate this Environmental Policy to all employees, suppliers and other stakeholders as well as making this policy available to the general public.

Responsibility and review

Implementation of this Environmental Policy is the direct responsibility of all directors, employees and suppliers working for the organisation.

We will review this Environmental Policy annually and measuring targets and performance as part of that review.

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